In the case of Mr. Stein, you learned that conflict is common on interprofessional teams whose members may hold different backgrounds, values and standards for care. Improved communication among team members can often prevent many of these conflicts, however when they occur you now have the skills to address concerns.
You explored five skills for managing interprofessional conflict so that the team can provide well-coordinated and high-quality care.
You reviewed seven questions for eliciting another’s perspective and adapted the questions for gaining a better understanding of your colleagues’ experience when you’re dealing with interprofessional conflict.
You also learned that it’s wise to prepare yourself by “tuning in” to clues in team interactions, starting with your own, before attempting to resolve an interprofessional conflict.
© 2016 University of Washington | School of Nursing | L&IT Learning Technologies | Palliative Care Training Center | National Institute of Nursing Research (NINR) at the National Institutes of Health (NIH), 1R21NR010896-02A2.
