Interprofessional Conflicts

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Five steps in resolving conflict


Successful conflict resolution begins with an open discussion in which all team members share their assessments and evaluations of the patient, the family and the plan. It’s likely that not all team members have the same information because:

  • Individual team members may have collected different information from the family and others involved in the patient’s care.

  • The situation often changes over time so that a team member who had a conversation with the patient or family at one time will have different information than a member who had a conversation at another time.

There are five fundamental skills or steps to take in handling interprofessional conflict. Practicing these five steps will enhance your ability to handle interprofessional conflict and improve the chances of a positive outcome.

  1. Find a nonjudgmental starting place and attribute positive intent
  2. Acknowledge emotions (yours and others)
  3. Cultivate curiosity by eliciting all perspectives and concerns
  4. Find shared interests
  5. Brainstorm solutions



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