Interprofessional Conflicts

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Introduction


Differences in values and goals of care may give rise to conflicts within families, between the patient/family and the healthcare team, or within members of the healthcare team. These conflicts are often related to differences in personal and professional backgrounds.

Conflicts that occur within the healthcare team are the focus of this module. However, many of the strategies presented here can be effective in managing conflicts with patients and families.

Learning Objectives

    In this module, you will practice five skills that will enhance your ability to discuss interprofessional conflicts with team members. You will learn to:
  1. Find a nonjudgmental starting place and attribute positive intent
  2. Acknowledge emotions (yours and others)
  3. Cultivate curiosity by eliciting all perspectives and concerns
  4. Find shared interests
  5. Brainstorm solutions