Interprofessional Conflicts

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Step 3: Cultivate curiosity by eliciting all perspectives and concerns


To succeed in resolving conflict, it is necessary for all persons involved to feel that they have been heard and that their views were considered. If you argue your position repeatedly, the other person will feel that you aren’t listening and that you don’t understand their perspective.

It’s also important to consider how personal experiences, professional training and power differentials shape our views and behaviors. Eliciting everyone’s perspective helps level the playing field and demonstrates mutual respect. In this process, you will often discover something new that helps explain the other person’s actions and may even change your own thinking.

    The following seven questions have proven useful in eliciting the stories of patients and families to gain a deeper understanding of their perspective.
  1. How do you see the situation you and your family are facing?
  2. What are your past experiences in caring for others who are seriously ill?
  3. What are you hoping for in the coming days? Weeks? Months?
  4. What are you concerned about?
  5. Where do you draw strength to get through each day?
  6. Do you have a core “family” that will support you on your illness journey?
  7. Is there anything else about who you are or what you believe that we should know so that we can provide more respectful care?

Go to the next slide to see how these questions can be adapted to gain a better understanding of your colleagues’ stories when you are dealing with interprofessional conflict.