Communication and Decision Making in Advanced Heart Disease

Part 2: Conducting Goals of Care Conversations in Advanced Heart Disease

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Case 2: Anger

  • Be prepared, if possible
    • Talk in quiet place
    • Be seated, pay attention, maintain calmness
  • Recognize emotion and name it
    • “It sounds like you are angry/frustrated”
    • Tell me what is upsetting to you-Listen
    • So, you are telling me that you are angry about—
    • I wish things were different, how can we move forward
    • How can I best help you?
    • Set limits on what you will or can do

View Responding to Anger

After reading the bullet points and viewing the video write 2 phrases you might have used with this patient.


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