| Example | Notes | |
|---|---|---|
| Naming | It sounds like you are frustrated, mad, upset. | In general, turn down the intensity a notch when you name the emotion. |
| Understanding | This helps me understand what you are thinking-feeling. | This is acknowledgement but stops short of suggesting you understand everything. |
| Respecting | I can see that you are trying to follow our instructions. I think you have done a good job with this. | Praise success. |
| Supporting | I will do my best to make sure you have what you need. | Making a commitment to the patient is powerful. |
| Exploring | Could you way more about what you meant when you say… | Asking a focused question prevents this from seeming too obvious. |