Dealing with Emotions
Calibrating your emotions in real time
Beyond “How Do You Feel?”
Surface vs Deeper Emotions
Communication, it’s a skill you learn
Vital Talk Take Homes
On Giving Feedback
Requests to Withhold Information
Emotions as Data
Asking Permission
Pause-long
On Guiding Patients
Using Reflection
Prepare Yourself First
Assessing understanding before the news
Complex reflections
Sorting out ‘quiet’ from ‘numb’
Compassion and optimism
When the news is indeterminate
Ask Permission