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Responding to Emotions
Introduction
Emotions vs. Information
Harnessing Emotions: Exercise 1
Background Information
Scene 1
Reflection
Harnessing Emotions: Exercise 2
Reflection
Harnessing Emotions
Harnessing Emotions for Decision Making
Step 1. Identify Emotion Cues
Step 1. Step 1. Identify Emotion Cues – Fast Pathway
Step 1. Identify Emotion Cues – Slow Pathway
Step 1. Identify Emotion Cues – Prolonged Stress
Step 1. Identify Emotion Cues – Family Conference
Step 1. Identify Emotion Cues – Emotion Cue vs. Information Cue
Harnessing Emotions for Decision Making – Step 2. Respond to Emotion Cues
Step 2. Respond to Emotions
Step 2. Respond to Emotions –NURSE
Step 2. Respond to Emotion Cues – Using NURSE
Harnessing Emotions for Decision Making – Step 3. Explore Emotion Cues
Step 3: Explore Emotion Cues - “Tell Me More”
Step 3: Explore Emotion Cues - Discovering Valuable Information
Step 3. Exploring Emotion Cues
Harnessing Emotions for Decision Making
Harnessing Emotions for Decision Making – The Data
Take Home Points
Harnessing Emotions for Decision Making
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Reflection
Thinking back on this second exercise, your task was to choose a different pathway and see how the interaction changed.
How was the interaction different the second time?
Why do you think it was different?
