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Harnessing Emotions for Decision Making – The Data


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This approach has been shown to improve communication in a number of ways – it works and there’s data to back it up. Studies show that when done well, addressing emotions can:

  • Improve rapport and trust
  • Increase information exchange and retention
  • Decrease use of non-beneficial tests and treatments
  • Decrease length of encounters
  • Achieve better symptom management
  • Decrease anxiety and depression
  • Improve quality of life
  • Increase patient and family satisfaction

References



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References

  1. Adams K, Cimino JE, Arnold RM, Anderson WG. Why should I talk about emotion? Communication patterns associated with physician discussion of patient expressions of negative emotion in hospital admission encounters. Patient Educ Couns. 2012 Oct;89(1):44-50.

  2. Epstein RM, Hadee T, Carroll J, Meldrum SC, Lardner J, Shields CG. “Could this be something serious?” Reassurance, uncertainty, and empathy in response to patients' expressions of worry. J Gen Intern Med. 2007;22:1731–9.

  3. Finset A. "I am worried, Doctor!" Emotions in the doctor-patient relationship. Patient Educ Couns. 2012 Sep;88(3):359-63.

  4. Fogarty LA, Curbow BA, Wingard JR, McDonnell K, Somerfield MR. Can 40 seconds of compassion reduce patient anxiety? J Clin Oncol. 1999;17:371–9.

  5. Hojat M, Louis DZ, Markham FW, Wender R, Rabinowitz C, Gonnella JS. Physicians' empathy and clinical outcomes for diabetic patients. Acad Med. 2011;86:359–64.

  6. Jansen J, van Weert JC, de Groot J, van Dulmen S, Heeren TJ, Bensing JM. Emotional and informational patient cues: the impact of nurses' responses on recall. Patient Educ Couns. 2010 May;79(2):218-24.

  7. Levinson W, Gorawara-Bhat R, Lamb J. A study of patient clues and physician responses in primary care and surgical settings. JAMA. 2000 Aug 23-30;284(8):1021-7.

  8. Pollak KI, Alexander SC, Tulsky JA, Lyna P, Coffman CJ, Dolor RJ, Gulbrandsen P, Ostbye T. Physician empathy and listening: associations with patient satisfaction and autonomy. J Am Board Fam Med. 2011 Nov-Dec;24(6):665-72.

  9. Rakel DP, Hoeft TJ, Barrett BP, Chewning BA, Craig BM, Niu M. Practitioner empathy and the duration of the common cold. Fam Med. 2009;41:494–501.

  10. Roter DL, Hall JA, Kern DE, Barker LR, Cole KA, Roca RP. Improving physicians' interviewing skills and reducing patients' emotional distress. A randomized clinical trial. Arch Intern Med. 1995;155:1877–84.

  11. Verheul W, Sanders A, Bensing J. The effects of physicians' affect-oriented communication style and raising expectations on analogue patients' anxiety, affect and expectancies. Patient Educ Couns. 2010;80:300–6.