In this module, please turn on the audio on your computer.
Facilitating a good discussion about serious illness can be challenging, but by learning a few key communication skills, you can make these conversations productive for you, your patients and their families.
In this learning module, we will focus on how to respond to your patient or a family members’ emotion. Of all the communication skills to practice, we have found that being able to identify and respond to emotion can help you avoid many of the common pitfalls. It also helps promote: