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Step 2. Respond to Emotion Cues – Using NURSE


Now that you know NURSE statements are helpful in responding to emotions, let’s practice finding NURSE statements in the encounter on the right side of your screen. The emotion cues are already identified in red. CLICK on three NURSE statements that you see in response to the emotion cues in red.

Great! Now that you’ve acknowledged and validated Sheryl’s concerns with NURSE statements, her anger dissipates and she is able to slow her brain down. This gives her “Slow Cognitive Pathway” a chance to work in tandem with her “Fast Pathway.” She can now step back, take in the big picture, and think about the major decision at hand. You know she is ready because she gives you an information cue (shown here in green), signaling she is prepared to hear more details about Ryan’s prognosis.



Sheryl: I already know all of that! I have been here every day since he got sick. L still don’t feel like I’m getting any clear answers. I’m reaching my breaking point because I don’t know what’s going to happen next!

Dr. Olson: I can see that you are really worried. NAME

Sheryl: Yes, I’m terrified. This has all been one big roller coaster. One day he is doing “better” and the next day, his heart stops right in front of me. I just don’t know how much more I can take.

Josh: Mom, it’s ok.

Dr. Olson: You have been here every day supporting your son. RESPECT
It must be very hard as a parent to see your son so sick. UNDERSTAND

Sheryl: Yes, I feel so helpless. What’s going to happen to him? Do you think he will ever wake up?INFORMATION CUE